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  • Is a prescription required?

    Yes! We require prescriptions for any product that requires a prescription in the USA. Just like visiting your local pharmacy we require a valid prescription for your medications regardless of where your order is being fulfilled. For your valid prescription to be accepted it must be from a physician licensed to practice in your area of residence.

  • Is there a limit on how much I can buy?

    Yes, you may purchase only a maximum of a 3 month supply of each of your medications. Provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 3 month supply then we can fill those refills as they come due.

  • What language does my prescription need to be written in?

    We are able to accept prescriptions written in many languages. Technical translators trained in pharmaceutical translation then transcribe those documents at no charge into a language appropriate for review by the pharmacists and physicians that will be reviewing it.

    Due to the technical nature of the translations there are some languages where in order for the prescription to be accepted the patients name, drug name, strength and usage instructions will need to be written in English. These languages are:
    Chinese (Simplified and Traditional)
  • What country can you accept prescriptions from?

     We are able to accept prescriptions written by a licensed prescriber from any country in the world. Narcotic and Controlled medicines cannot be shipped internationally despite physician license. As is standard policy, We will verify through many different means the licensure of the prescriber with local regulatory authorities in that country before filling the prescription.

    Some of the more popular countries that  accepts prescriptions from are:
    United States of America
    if you feel that this would work best for you. Please email to contact with a Patient Service Representative about this.
  • Will you accept my insurance?

    Unfortunately no. We are located in Canada and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.

  • How do I pay for my order?

     Air gourp is pleased to offer several convenient payment options. In order of preference they are:

    American Express: American Express is accepted by all of our pharmacy partners.
    Visa/MasterCard: Canada Drugs understands that many patients prefer to use their Visa or MasterCard credit cards to pay for their orders. It is important to remember that these cards are not accepted by all our pharmacy partners. Your patient service representative will inform you if paying by Visa or MasterCard is an option for your particular order.
    Wire Transfer: For high value orders, i.e. orders over $1000, a wire transfer may be accepted. Once the order has been placed our billing department will email payment information to the patient to set up the wire transfer. If your order costs less than $1000 additional fees and charges apply.
  • Do I get charged a shipping charge for each prescription?

     No. We offer free shipping on all orders to the US,  UK and Canada.

    Due to past difficulties in shipping to international addresses we are now charging a $25 shipping fee for all international orders.
  • What is the Air Group Return policy?

    You have 90 days to return your medications, from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping has affected your order.

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 Generic drugs that we sell are absolutely equivalent to brand drugs in terms of dosage, safety, strength, quality, the way they work and the way they're taken. Generics provide the same therapeutic benefits as brand drugs but cost less.

Private Importing

Personal Import over the internet is the act of purchasing a product sold overseas with the intention of using it personally


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